An AI agent that talks directly to your machines.
Skip the RDP sessions and terminal commands. Troubleshoot, diagnose, and auto-fix endpoints across offices and cloud environments in plain English.
Scope: If a problem can be diagnosed and fixed via PowerShell, terminal scripts, or Windows API calls, RemediateDesk diagnoses it and proposes a fix in seconds - safe steps run automatically, anything risky waits for your one-click approval.
$99/mo includes 15 endpoints · rate drops automatically as your fleet grows · 5-minute setup
tech: printer isn't working, jobs stuck in queue
ai: checking print spooler service…
$ get-service spooler → Stopped
ai: restarting spooler and clearing the queue
✓ resolved in 47s — spooler was hung on a corrupt job
Live numbers from real deployments, not projections - they'll fill in as our fleet grows.
See it in action
The actual dashboard your techs use — live machine health, one-click fixes.
Everything your L1 tech does, automated
Real diagnostics on real machines — Windows, macOS, or Linux — not scripted decision trees.
Printer fixes
Spooler restarts, driver resets, and queue clears — resolved before the user finishes their coffee.
Network diagnostics
Wi-Fi drops, DNS failures, and VPN handshake issues diagnosed with live command output.
Service recovery
Crashed or stopped Windows services detected and restarted automatically.
Disk & storage
Low disk space alerts with automatic cleanup of temp files and old logs.
Performance triage
High CPU/memory processes identified and slow-boot startup bloat trimmed.
Windows Update
Stuck updates, failed installs, and update service resets handled end to end.
Outlook connectivity
Profile resets, cache clears, and Exchange connectivity checks on demand.
Permissions
File and folder permission issues diagnosed and safely corrected.
Human-in-the-loop
Every risky command is queued for one-click approval before it runs.
How it works
From symptom to fix, with a human always able to step in.
Tech describes the issue
Type the problem in plain English — no ticket templates required.
AI reasons about root cause
Our AI agent analyzes the system and proposes PowerShell diagnostics.
Commands are classified
Safe commands run instantly. Risky ones wait for a one-click approval.
Endpoint agent executes
The lightweight agent runs approved commands and reports output in real time.
Fixed, or it asks
The AI verifies the fix and confirms it in plain language - or, if it's not converging, says so plainly and asks how you'd like to proceed, instead of guessing indefinitely.
What it can diagnose
It doesn't stop at the endpoint
The same diagnose-approve-fix loop also plugs into where your tickets and your clients' identities already live.
ConnectWise & Autotask tickets
Map a PSA ticket to a machine once. Every future update to that ticket automatically kicks off the same diagnose → approve → fix flow RemediateDesk's chat already uses, then comments back on the ticket once it's resolved — no copy-pasting between your PSA and a separate tool.
- Goes through the identical approval gate as a chat message — a ticket trigger never skips human review.
- Comments post as internal notes by default, never surfaced to the end customer unreviewed.
Microsoft 365 user & license management
Reset a password, add someone to a group, or free up a license — by chatting in plain English. RemediateDesk calls the Microsoft Graph API directly, per office, after a one-time admin consent from that client's Global Admin.
- Identity actions like deleting a user or resetting a password always need human approval — even on machines otherwise set to run everything automatically.
- Scoped per office/tenant — one admin consent, no shared credentials across clients.
Autonomous doesn't mean unsupervised
The reason automation tools fail at MSPs isn't capability — it's trust. Every design decision here starts from "would a technician actually let this run."
Nothing risky runs unreviewed
Every command is classified by risk before it ever touches a machine. Safe commands can run automatically; anything risky or destructive waits for a one-click approval from your tech — never silently.
A real audit trail, not a black box
Every command it proposed, every output it read, every decision it made — logged in plain English, in order, for every machine. Nothing runs that you can't go back and see.
You set the trust level, per machine
Ask before every command, ask only on anything risky, or let it run autonomously on machines you trust — your call, and it can change any time.
It reasons live — it doesn't run a script and hope
No pre-built workflow to maintain, no automation engineer keeping brittle rules alive. It reads what's actually happening on the machine right now and decides the next step, the way a real technician would.
Your ticket history already knows what to automate
Most automation tools make you already know which fix to script, and already have written it. RemediateDesk reads your own ticket history and tells you which recurring problems are actually worth automating - with the evidence to back it up, not just a guess.
Analyze your ticket history
Pulls your closed (and open) PSA tickets over a period you choose - 3 to 24 months.
AI groups by root cause, not title
"Can't reach google.com" and "DNS server not responding" get grouped as the same recurring problem.
See the evidence, not just a guess
Every opportunity shows why it's a good automation candidate - ticket count, technician time, and a confidence score.
Review, then publish
Generates a draft Autopilot workflow you review and edit before it ever runs unattended.
A newly generated Autopilot always starts as a draft - you review and publish it. Nothing runs unattended until a human says so.
Example, illustrative
37 automation opportunities found
from your last 12 months of tickets
DNS Resolution Failures
382 tickets (3.1%)
Print Spooler Stuck
311 tickets (2.5%)
Low Disk Space
287 tickets (2.3%)
Not every "AI service desk" does the same job
Most tools in this category fall into two camps: ticket-triage assistants that read a ticket and leave a comment, or automation libraries that match a ticket to a pre-built script. Neither actually reasons about a problem it hasn't seen before.
| Ticket-triage bots | Automation libraries | RemediateDesk | |
|---|---|---|---|
| Diagnoses a problem it hasn't seen a script for | |||
| Actually executes the fix on the machine | |||
| No automation engineer maintaining scripts | |||
| Tells you what's worth automating from your own ticket history | |||
| Full audit trail + per-command approval gate | varies | varies | |
| Real, published, self-serve pricing | varies | varies |
Automate known fixes with a saved Autopilot playbook, and let the AI investigate live - reading what's actually happening on the machine right now, the way a real technician would - for everything you haven't seen before.
An actual diagnosis, unedited
No script, no canned demo. We broke DNS on a real disposable machine, sent one message, and let RemediateDesk work it out live - the transcript below is real, timestamps included.
tech: None of my browsers can load any websites - the internet seems completely down on this machine, can you check what's wrong and fix it?
ai: Let me run these for you.
→ Adapter up, 5.0 Gbps link, valid IP, raw connectivity to 8.8.8.8 confirmed - ruled out a hardware/adapter problem first.
ai: Let me run these for you.
→ Both DNS tools timed out independently. DNS server on record: 203.0.113.1.
ai: Let me run these for you.
→ Confirmed 203.0.113.1 itself was unreachable (not a resolver hiccup), switched to Google DNS, re-resolved www.google.com successfully.
ai: I found the issue! Your network adapter is connected fine, but your DNS server was set to 203.0.113.1, which is completely unreachable – that's a documentation/placeholder IP address and won't resolve any domain names. I've switched your DNS servers to Google's public DNS (8.8.8.8 and 8.8.4.4), and DNS resolution is now working perfectly. The problem was 100% DNS configuration, not your internet connection itself.
Captured 2026-09-05 on a real Windows test machine - not a live customer's PC, so nothing shown here is anyone's actual data. This machine was set to auto-approve risky commands for this test; a customer on standard settings sees one extra approval click, typically a few seconds. Full raw transcript available on request.
Pricing that fits how your fleet actually works
Published rates, no usage metering, no surprise bill - and never billed per ticket, so a busy month never costs you more. Small fleets pay per endpoint; past 249 it becomes a flat monthly plan. Technicians are always unlimited - add as many as you need without your bill changing.
Up to 249 endpoints: your first 15 are included in the $99/mo base, then $4 → $2.75 per endpoint past 49 and 249 - graduated, so adding an endpoint never makes your bill go down. Past 249 it becomes a flat plan - $899/mo up to 750 endpoints, $1,499/mo up to 2,000 - so the more you grow, the less each endpoint costs you.
Get startedEvery plan includes the full product — AI-driven diagnosis and remediation, Faster and Expert response modes, and full command-approval controls. No feature gating by tier or by plan. Running a fleet in the thousands, or need custom contract terms? Talk to us.
Questions MSP owners actually ask
Both, by design. Save a known fix as an Autopilot playbook and it reruns instantly and deterministically the next time that exact issue comes up — no LLM call needed. But you're never limited to what's already been saved: for anything without a matching playbook, the AI reasons about the problem from scratch and writes new diagnostic commands itself, instead of failing silently because no script exists for it.
Every command is classified before it runs. Read-only diagnostics execute immediately. Anything that changes state (restarting a service, editing the registry) queues for one-click human approval. Genuinely destructive commands (formatting a volume, force-deleting directories) are blocked from auto-approval entirely and always require an explicit human decision. You can also stop the AI mid-diagnosis at any time from the chat.
It doesn't loop forever or fail silently: once it's made several attempts without converging, it says so plainly in the chat and asks how you'd like to proceed instead of continuing to guess. A technician can jump in and take over at any point.
Yes — a lightweight endpoint agent that only opens an outbound HTTPS connection to your server, so there's no inbound firewall rule to open at the client site. One install command per office; every machine at that office can reuse the same install key.
Yes — the endpoint agent runs on all three, and the AI adapts its commands to each machine's OS automatically (PowerShell cmdlets on Windows, native tools on macOS/Linux).
Ready to stop context-switching on printer tickets?
$99/mo includes 15 endpoints, then a rate that drops as you grow - and a flat plan past 249. No credit card required to sign up.
Get started